Comparison of Conflict Resolution Behavior and scenario generating process in group and individual by handwriting process analysis
Teruaki Hayashi, Yukio Ohsawa · Intelligent Decision Technologies · 2016
Action Planning is a workshop method for creating strategic scenarios of actions. Through the process of Action Planning, ideas of data utilization are grounded into feasible plans, i.e., scenarios, by adding related elements (stakeholders, data, analysis methods, etc.). Here, participants resolve conflicts and reduce risks in actions through the process of externalizing and serializing elements. Through the process that a participant constructs a scenario, when he/she notices the scenario inconsistent, he/she has to reject or modify the part of hypotheses where the conflict occurs. In this study, we discuss Conflict Resolution Behaviors (CRBs) and the derivation of related knowledge in the process of scenario generation by tracking the handwriting of groups and individuals. In conclusion, the inconsistency of scenarios may occur more frequently in the process of individuals. In the scenario generating process of groups, it is considered that conflict resolutions in the early stage of scenario generation reduce the occurrence of conflicts in the latter stage of scenario generation. The results suggest that an individual decision maker can generate a scenario equivalent to a scenario generated in groups, when he/she takes into account reworking costs due to inconsistency of scenarios.