Implementation of e-Government Services using Java Technologies: A Methodological Guide in Improving an e-Police Management System in Zimbabwe
Gilbert Nzuza Mahalngu, Chikonye Musafare, Furusa Samuel Simbarashe, Beauty Mugoniwa · International Journal of Computer Science and business informatics/International journal of computer science and business informatics · 2016
In recent years, there has been a paradigm shift in service delivery in government ministries, departments and agencies. Many governments have redefined their service delivery systems through the implementation of e-government using various technologies. This has seen the transfer of major government services to online platforms. The purpose of this study was to appraise the implementation of e-government services using Java technologies by focusing on an e-police management system in Zimbabwe so that Zimbabwe Republic Police (ZRP) can align its systems with other National Police Services world-over. Using a qualitative research method, the researchers collected data from the participants through qualitative questionnaires, semi-structured interviews and focus group discussions. The findings indicated that the majority of services that are offered by the ZRP are not electronically enabled. The study proposes that ZRP can improve its service delivery system by utilising Java technologies presented in this study. This will enable the organisation to solve the problems that are inherent in the current system.