REFLECT: Supporting Active Listening and Grounding on the Web through Restatement
Travis Kriplean, Michael Toomim, Alan H. Borning, Andrew Jensen Ko · 2011
Interfaces for supporting public discussion on the web confound speaking and listening. We argue that we can design interfaces that make it easier for discussants/collaborators to find common ground by better engaging the motivations of listeners, and, in turn, help facilitate more meaningful large-scale discussions. In this paper, we (1) call attention to the potential of listening as a practical concept for CSCW design and (2) describe a novel interface called Reflect that nudges people to restate what others are saying.