Interactive Displays in Public Transport – Challenges and Expectations
Stephan Hörold, Cindy Mayas, Heidi Krömker · Procedia Manufacturing · 2015
Interactive public displays introduce new possibilities for transportation companies to provide paperless information at different stages of the journey. This paper describes the challenges and solutions identified throughout the development process of a public display and focuses on the areas: visibility, positioning, content, and functionality. The solutions are derived and evaluated with experts and passengers within a user-interface development project, in cooperation with five transport companies in Germany. In addition, accessibility challenges, from positioning to special support functionalities, are addressed and evaluated with experts from disabled rights organizations, which lead to further suggestions for an enhancement of public displays at stop points in public transport.