Deploying Contender: Early Lessons in Data, Measurement, and Testing of Multiple Call Flow Decisions
David Suendermann, Jackson Liscombe, Jonathan E. Bloom, Grace Li, Roberto Pieraccini · 2011
In a recent publication [1], we laid out the mathematical foundations for an optimization technique—Contender—applicable to commercially deployed spoken dialog systemssimilar to what the research community would refer to as a light version of reinforcement learning.