User-Centered Public Telephone Design - A Case Study
Chien‐Hsiung Chen, Chih‐Chun Lai, Chia-Ching Hsu, Wei-Ping Lin · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 2000
The purpose of this paper is to introduce an innovative, user-centered public telephone design that facilitates users' visual and verbal interactions. The concept of user-centered design was incorporated in the overall iterative interaction design process. The authors hope that by using this user-centered public telephone, users are able to communicate with each other in a more efficient and effective way.