Understanding users' experiences: evaluation of digital libraries
ANN E. BLANDFORD · 2004
Abstract. Evaluation of digital libraries from a user perspective poses immense challenges. Any digital library serves different types of user, with different needs and levels of understanding, and has to be acceptable – not just in terms of basic usability, but also in terms of supporting work as a social, contextualized activity. Different approaches to evaluation are needed for answering different evaluation questions; their broader relationship to design practice also needs to be considered. These issues are discussed in outline in this extended abstract. 1