Broadband transformation through improved support systems
Christopher J. Pavlovski · Telecommunications Journal of Australia · 2011
Telecommunications transformation is business driven, focusing upon operational efficiency, next generation networks, and market agility for new broadband products and services. Much of the activity has resulted in significant upgrades of the Business Support Systems (BSS) and Operational Support Systems (OSS). These systems have traditionally provided support for a wide range of products, with the spotlight on voice and data services. The influence of multimedia service delivery has now placed additional transformation pressure upon operators, with this form of content supported by a set of Delivery Support Systems (DSS). We have conducted a global survey of the scope and breadth of operator transformation of the three domains (OSS, BSS, & DSS) in practice, and present the results from that survey. The results provide insight into the scope of transformation and the level to which standards and frameworks are applied within the industry. Based upon these inputs we also present a design blueprint of these three domains co-existing, illustrating the functional scope of present day transformation for operators. This information may be useful to existing operators as well as new broadband operators entering the market.