The Roles of Procedural Justice and Trust in the consensus building on the Infrastructure Development
Atsushi SUZUKI, Hitoshi NISHINO, Shinji Yamaguchi · Journal of Construction Management JSCE · 2003
The purpose of this study is to verify an effect of procedural justice such as information provision or reflection of opinions on trust toward government and satisfaction at the stage of consensus building in a dam project with an opinion poll among households moved from the dam site. As the results, the people who consider the procedural of consensus building to be fair generally tended to have high trust toward the government and high satisfaction for the consequences. On the other hand, people who answer “unclear” or “average” tended to evaluate trust and satisfaction to be severer rather than people who consider the procedure to be unsatisfactory. Therefore, it is important that the stakeholders recognize fair process above all. As the results of correlation analysis, some indexes of procedural justice such as information provision and way of explanation are highly related to the satisfaction for the consequences. On the other hand, some indexes such as information provision, information accuracy and reflection of the opinion are related to the trust toward government. Furthermore, trust toward the government is highly related to satisfaction for theconsequences. Therefore, it is considered from these results that information accuracy and reflection of the opinion indirectly affects satisfaction of consensus through the trust toward government.