Analysis of Customers’ Satisfaction on Disaster Recovery Outsourcing
En-lin Li · Advanced science and technology letters · 2013
Disaster recovery is a used to backup data after disaster, such technology has turned into a key issue of all the industries depend on computer software system. Customers’ satisfaction of disaster recovery outsourcing is analyzed in this paper, the main factors are captured. It is helpful to improve service quality, customers’ relationship and customers’ satisfaction.