WHY FOLLOW THE RULES? AN EMPIRICAL EXAMINATION OF EMPLOYEE RESPONSES TO CONFIDENTIAL INFORMATION RULES.
David R. Hannah, KIRSTEN M. PANKRATZ · Academy of Management Proceedings · 2009
This paper examines the use of rules to protect confidential information (CI). We conducted interviews with employees in two firms to develop a grounded theory of CI rule following. We theorize that employees' acceptance of CI rules is a key antecedent of rule following. Acceptance is in turn influenced by perceived rule obstructiveness, effectiveness, importance, fairness, and ambiguity.