Soft sensors for social sensing in cultural heritage
Giovanni Pilato, Umberto Maniscalco · 2015 Digital Heritage · 2015
This paper presents a work in progress concerning a soft sensor approach for social sensing in the context of cultural heritage. The approach analyzes public posts and comments on the British Museum Facebook page and tries to give an overall measurement regarding the sentiment and the emotions arising from a post. This can help museums to better address their resources in order to improve the effectiveness of their divulgation action.