INDUSTRY EXPERIENCE: IMPLEMENTING TECHNOLOGY
William B. Johnson · 2001
EXECUTIVE SUMMARY Successful insertion of new technology into organizations requires appropriate specification, design, test, implementation, and support. Careful specification and planning help ensure that the intended user embraces and benefits from new products and procedures. This presentation addresses example considerations that contribute to tribulations and success integrating new technologies into existing organizations. The paper uses the recipe of starting with a model, adding some data, shaking it into a product, and finally supporting the product and measuring the results. The FAA’s On-line Aviation Safety Inspection System (OASIS) is used as one example of a success story.