Designing an Expert System for Internet Connection Problems Troubleshooting for wired network users
Davood Ekhtiyarzadeh, Reza Radfar · 2015
Man, as we know today, is living in an era that one of it's obvious factors is vast amounts of data, information and knowledge on the one hand, and the rate of growth in science and technology on the other, in a way that the knowledge of man is estimated to be doubled in a relatively short time. The fast rate of technology's growth in the rightly called century as: Century of information, is caused by fast growth of communication technologies like the internet which has become one of the best tools for a quick, cheap, effective and vastly supported communication. For an efficient and effective usage of tools and different advantages of the internet, its users are to be able to stay connected to it in an efficient way and have less losses of connection. In order to reduce the time and duration of unwanted losses of connection, it is needed to act on diagnosing and fixing the ongoing problem(s) as fast as possible. Since today's telecommunication and computer communication have become full of varieties and complications, designing and running a system that can help the network professionals or the users in case of such problems taking place, is much appreciated or even necessary. According to the abilities the expert systems have, especially the rule-based ones, one of the best solutions for this matter, is to run an expert system in order to fix internet communication problems that is done by a full-time resident human expert. This research is designed and defined as a pattern for the complex structures of large ethernet networks e.g. network of governmental organizations, big companies, data-centers and examples like these.