Integrated Voice-and-Data User Interface Designs
F. M. Marchetti, Bruce Tsuji · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 1986
A relatively new area of development is integrated voice and data systems. With its advent come challenges for both the engineering and behavoural scientists. Because integrated voice and data systems provide an opportunity to rely on human social interactions and communication, the user interface for such an integrated system is greatly simplified. Below we describe the behavioural issues which have guided the development of an integrated voice-data system.