ENABLING KNOWLEDGE CREATION AND SHARING IN SOFTWARE ORGANIZATIONS: THE CASE OF THE BRAZILIAN FEDERAL SOFTWARE AGENCY
Tatiana de Almeida Furquim, Marcílio Oliveira, Sueli Angélica do Amaral · Knowledge management · 2007
AbstractAlthough there are extensive discussions about knowledge management, there is no consensus among authors about how it should be done. This paper presents an alternative approach for knowledge management in software organizations, based on the results of the institutionalization of Software Process Improvement (SPI). In order to evaluate the impact of SPI on knowledge creation and sharing practices a survey was conducted among software practitioners. The use of SPI tools and resources for knowledge creation and sharing could indicate how the SPI approach is an alternative for knowledge management methods and tools. The results indicate that the SPI approach is potentially effective for knowledge management in software organizations.