Open Source Software Peer-To-Peer Forums and Culture: A Preliminary Investigation of Global Participation in User Assistance
Clinton R. Lanier · Journal of Technical Writing and Communication · 2011
This article initiates a discussion about the global impact of peer-to-peer (P2P) user-assistance strategies and mechanisms and looks specifically at the forums for open source software (OSS) systems. Through a brief study of the interactions among international users of the forum, this article presents ideas on how commercial organizations and technical communicators can become valuable members of these new communities that are gaining prominence in global use.