Quality of service analysis of GSM telephone system in Nigeria
A. S. Adegoke, Idris Babalola · American Journal of Scientific and Industrial Research · 2011
Quality of service is an important key performance indicator (KPI) that is used in determining the efficiency of an industry in terms of services rendered.In telecommunication system, accessibility, retainability and connection (voice) quality are three major factors used in evaluating quality of service of an operator.And for consumers in the industry, it is expected that maximum satisfaction be derived from any services paid for.This (maximum satisfaction) has now become a difficult task to achieve especially in GSM industry.One of the major reasons attributable to this is as a result of mismatch between expansion in customer base and infrastructural (Network) expansion.This paper has therefore appraised the performance of GSM operators in Nigeria and examined the problems facing the industry.Also, methods for improvements were suggested.