Fuzzy Mathematical Model for Utilization of the Resources
Manoj Kumar Jain, Asmita Dalela, Sandeep Tiwari · International Journal of Computer Theory and Engineering · 2009
In current era, overcrowding has become a problem to control customer traffic and their demand. Every day, customer is demanding new verity of service from service provider and they are not satisfied with services which are getting from any service provider. Resource planning is a critical task for management. It identifies how much resources are needed to match future customer traffic demand. It directly affects customer satisfaction and revenues. In this paper, we present Fuzzy mathematical model for utilization of the resources, which helps alleviate a big problem that management and marketing executive's face - making optimal resource investment decisions and their capacity utilization (3),(4) and (7). This paper helps, the prediction process by presenting actual customer traffic usage from a business perspective, in a form that is useful to both management and marketing executives. We show that information from this model can be used to: (1) quantify revenue earned on each unit of branch,(2) quantify return-on-investment on performing a resource upgrade, and (3) quantify the loss due to customer dissatisfaction when a unit of branch is not upgraded. We also illustrate how these formulations based on business information can be used to improve resource planning decisions (1), (2), (4), and (16). Effective Resource Management increases profitability by optimizing utilization and minimizing bench time of branch resources, and generates goodwill and loyalty among your staff that translates to competitive advantages in recruiting and retaining the best talent.