A Framework for the Automatic Calculation of Quality of Experience in Telematic Services
Alfonso Sánchez‐Macián, David López, Jorge E. López de Vergara, Encarna Pastor · 2006
This paper presents a framework based on ontologies, rules and mathematical semantic representation standards, for the automatic calculation of the level of quality of service perceived by the customers in telematic services. This automation is achieved by representing and using the mappings between technical quality of service and quality of experience in a knowledge-based framework supported by a mathematical tool. Quality adaptation and control or semantic web services matching are some fields where this approach can be applied.