A Behavior Marker for Measuring Non-Technical Skills of Software Professionals: An Empirical Study
Lisa L. Lacher, Gursimran Walia, Kendall E. Nygard, Fabian Fagerholm, Max Pagels, Jürgen Münch · International Journal of Software Engineering and Knowledge Engineering · 2015
Managers recognize that software development teams need to be developed. Although technical skills are necessary, non-technical (NT) skills are equally, if not more, necessary for project success. Currently, there are no proven tools to measure the NT skills of software developers or software development teams. Behavioral markers (observable behaviors that have positive or negative impacts on individual or team performance) are successfully used by airline and medical industries to measure NT skill performance. This research developed and validated a behavior marker system through an empirical study conducted at the Software Factory where users of the behavior marker tool rated video clips of software development teams. The initial results show that the behavior marker tool can be reliably used with minimal training.