Monitoring and Reporting
Marshall Copeland, Julian Soh, Anthony Puca, Mike Manning, David Gollob · Apress eBooks · 2015
Monitoring IT services is critical to understanding how IT events impact the systems involved and to the users who rely on the IT services those systems provide. E-mail, although usually not a top-tier line-of-business application, is frequently monitored because outages and performance issues affect a large number of users in near real time. Organizations have embraced monitoring at various levels; some monitor everything and want deep insight into the errors that systems generate, whereas others just want to know that the systems hosting a service are up or respond to a ping. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.