Solutions documentation
Vanadis Crawford, Angela Pitts, Rosalind Radcliffe, Leah Ann Seifert · 2004
In today's software environment, more and more products must be installed and configured in concert with one another. Unfortunately, most software is developed product-by-product and the approach to information development is in alignment with the individual development projects. In the end, a user may have to have as many as 20 publications open and 7 help systems up to understand how to implement the overall solution for his or her installation. This paper will discuss the need for cross-product, solutions-oriented documentation, the costs, benefits, and pitfalls of this type of documentation, and some ideas of how this type of documentation can be implemented.