Modelling and Facilitating User-Generated Feedback for Enterprise Information Systems Evaluation
Nada Hany Sherief · 2015
Most enterprises operate within a complex and ever-changing context. Users understand the software as a means to meet their requirements and needs, thus, giving them a voice in the continuous runtime evaluation of software would naturally fit this level of abstraction to ensure that requirements keep pace with changing context. However, this evaluation knowledge is often provided in an ad-hoc manner, which endures a great deal of impression and ambiguity leading to another problem, which is how engineers can extract meaningful and useful information from such feedback to inform their maintenance and evolution decisions. This doctoral work is novel in providing classifications of users' feedback constituents and how they could be structured, which can be employed for a formal feedback acquisition method. Also, capturing structured feedback using systematic means can aid engineers in obtaining useful knowledge for evaluating enterprise information systems in order to maintain and evolve their requirements.