Using a Study to Assess User eXperience Evaluation Methods from the Point of View of Users
Luís Rivero, Tayana Uchôa Conte · 2015
User eXperience (UX) refers to a holistic perspective and an enrichment of traditional quality models with non-utilitarian concepts, such as fun, joy, pleasure or hedonic value. In order to evaluate UX, several methods have been proposed that range from using questionnaires to employing biometrics to evaluate the users’ emotions. However, few of these UX evaluation methods are comfortable or easy to use from the point of view of users. This paper presents a study in which 10 users applied the Expressing Emotions and Experiences (3E) and EmoCards methods. While 3E provides a template for reporting the experience, the EmoCards provides a set of cards illustrating emotions as helping material. We have analyzed the features that make it easy or difficult for users to employ these methods, the users’ preference and the number of identified problems. Besides showing an application example of the methods to aid software practitioners in future evaluations, we identified that the EmoCards allowed users to identify more problems, but 3E was preferred do to its ease of use and freedom when describing an emotion and its causes.