Case Based Reasoning as an improvement of decision making and case processing in Adaptive Case Management systems.
Łukasz Osuszek, Stanisław Stanek · Annals of Computer Science and Information Systems · 2015
The paper sets out from a proposition that the concept of Case Based Reasoning could improve business decisions and optimize case processing in modern Adaptive Case Management (ACM) systems.While depicting the state of the art in the continued efforts to blend Artificial Intelligence (AI) with Business Process Management (BPM), Knowledge Management (KM) and Adaptive Case Management, the authors take notice of how the classical ACM platform has recently been evolving.The dynamic and adaptive nature of some business processes poses challenges that the classical BPM approach cannot adequately address.Adaptive Case Management has been developed to better cope with such challenges.ACM not only makes it easier to align a business to rapidly changing requirements and conditions, but it also enables organizations to more effectively exploit the potential inherent in the organizational knowledge and information resources.The paper discusses the evolution of ACM systems and proposes to apply Case Based Reasoning (naturally coupled with AI) in optimizing ACM outcomes.I. INTRODUCTION completely new approach employing the existing ACM tools and the Case Based Reasoning model has been developed to address the problem of decision support within business case processing.The idea involves integrating the Case Based Reasoning method into Adaptive Business Case Management.This paper describes an approach that is founded on the application of Case Based Reasoning to deploy decision support and was preceded by a literature based discussion on Artificial Intelligence (i.e. the CBR method) and its application to support Adaptive Business Case Management.Attention is focused on ACM and CBR, with an aim to provide a complete theoretical framework for reflection on their proposed integration and for applying the integrated methods to exploring a set of business problem solutions.The paper advances and investigates the following theses: a) The Case Based Reasoning method may be used to support ACM by providing faster access to the information needed to make business decisions.b) Supporting ACM with Case Based Reasoning makes the process of exploring a set of business problem solutions faster and more effective.