Design Guidelines for Business Intelligence Tools for Novice Users
Martin Smuts, Brenda M. Scholtz, Andre Paul Calitz · 2015
The use of interactive dashboards has become a popular technique to aid users in Business Intelligence (BI) analysis and data discovery. The increase in the number of BI platforms on the market is driven by the expanding end-user population. A wider range of novice users, such as business users with minimal Information Technology (IT) or data science skills, are demanding BI tools that support rapid and easy dashboard development. Dashboard development is often a tedious process, involving a number of developers and software tools. Self-service BI tools are becoming prominent environments in which novice users can fulfil their BI requirements without the intervention of IT experts. However, the usability of BI tools has not fully matured to a level where novice users can utilise its features efficiently and effectively without the assistance from IT experts.