End-User Perception and Usability of Information Security.
Zarul Fitri Zaaba, Steven Furnell, Paul Haskell‐Dowland · HAISA · 2011
This paper investigates users’ understanding of security features and application and examines perceptions relating to usability. The study made use of an online survey consisting of five sections and recruited a total of 564 participants. Respondents were presented with a range of questions designed to measure their experience and knowledge of security. In addition, 2 scenarios were presented to respondents which examined their understanding of security warnings and potential threats, including email phishing and a potentially fraudulent attack through downloading an application. The survey results revealed that end-users are still experiencing significant difficulties with understanding and reacting to current state-of-the-art security applications, messages and potential threats. Furthermore, evidence suggests there is a corresponding need for a novel approach to improve perception and usability of information security.