Using the Malcolm Baldridge criteria: a viable tool for assessing organizational change
J.M. Stack · University of North Texas Digital Library (University of North Texas) · 1998
How does understanding and using the Malcolm Baldrige criteria impact library organizational change? In September 1997, the Los Alarnos National Laboratory Research Library used the criteria to apply for a Quality New Mexico Award (QNMA). This paper will provide a fimdamental background on the Malcolm Baldrige criteria and outline the Library project to apply for the award. The Research Library learned from the project and feedback and has started implementing steps to increase its effectiveness providing viable products and services to its customers. This has been a step forward to strengthen our competitive edge to assure our fiture prosperity within the Laboratory.