An analysis of a post-implementation survey of users' perceptions toward an implementation of software quality assurance testing tools (sqatt) at a fortune 500 financial institution
Paul J. Kovcs, John Scarpino · 2010
The growth of Software Quality Assurance (SQA) is due in part to an increasing demand for software in the commercial and business sectors. Software systems need to adhere to high quality standards in order to ensure that defects are recognized and fixed before the system is implemented. To assure against risk, organizations are using processes and methods within their Software Development Life Cycle (SDLC). Such use is quickly becoming a way to moderate risk and to find any defects within software development, which ensures quality. Concepts: The Journal of Defense Systems Acquisition Management indicates that SQA is the functional entity performing software quality assessment and measurement (Baker & Fisher, 1982, p. 105). As a first step to interject SQA, many companies now purchase Software Quality Assurance Testing Tools (SQATT) for their information technology (IT) departments to use throughout the organization. SQATT assists in finding defects and managing risks to increase quality from software requirements, software testing, and the end software product. However, very little to no academic or industry research has been conducted on the implementation of SQATT and the perceptions of its users. Companies that use these tools should not necessarily believe that simply installing a SQATT will alleviate all of their software and quality assurance issues. The research outlined in this dissertation will act as the first framework for the SQATT analysis and implementation process. Companies must recognize that installing a SQATT, or setting it up for use or service, is completely dissimilar to implementing SQATT. Implementing SQATT actualizes the product‘s full value and ensures its actual fulfillment by concrete measures. This research analyzes users‘ perceptions after an implementation of a formal, structured SQATT methodology. A post-implementation survey was given to the participants. Analysis of this survey explains the end results of the SQATT implementation. More specifically, this case study examines the implementations of a structured methodology used at a United States Fortune 500 financial institution during the enterprise-wide integration of its SQATT.