Building a framework for service design research
Daniela Sangiorgi · Lancaster EPrints (Lancaster University) · 2009
This paper outlines the evolution of Service Design from its origin within Interaction Design to its current state of development, which is strongly affected by the growing complexity and collaborative nature of service projects and social demands. The paper aims to provide a platform to ground the current state of the discipline, to offer a critique of what has been achieved to date, and to outline the main research questions that could drive Service Design Research in the near future.