An investigation of the failures of decision support systems: the impact of paradigm and interface errors
S.M. Makewita · ePrints Soton (University of Southampton) · 2004
Various errors incurred in the process of development could contribute significantly to the failures of Decision Support Systems (DSS) in organisations. A majority of these errors are the misinterpretations and wrong assumptions made by the developers, which make the DSS both drift away from the decision problem and difficult to use. Our investigations of the failure of a DSS tool in one organisation revealed the presence of two further kinds of errors which could cause negative influence on user acceptance. We denote them as the ‘paradigm error’ and ‘interface error’, and we highlight the need for eliminating these particularly when developing DSS tools for optional usage