Managing WWW in Public Administration
Chaomeng James Huang · 한국행정학회 Conference 자료 · 2000
Internet has emerged as one of the most prevalent forms of communication medium in and among public organizations. The construction and management of WWW sites are becoming essential elements of modern public administration. This study is intended to provide an in-depth evaluation on the WWW sites of Taiwan's central government based on the Web performance indicators provided by Nielsen. Based on the Nielsen's indicators, the authors carefully studied and coded each individual WWW site of the central governmental agencies. The coding results indicate that the government WWW sites in general have made many of the mistakes as predicted by Nielsen. Most of the agencies are in need of improving the coordination between Web designers and the line mangers of the agencies. In light of these research findings, this paper provides a number of strategies to improve the management of WWW sites in the public organizations.