Context‐based email classification model
Shaukat Wasi, Syed Imran Jami, Zaffar Ahmed Shaikh · Expert Systems · 2015
Abstract Context‐based email classification requires understanding of semantic and structural attributes of email. Most of the research has focused on generating semantic properties through structural components of email. By viewing emails as events (as a major subset of class of email), a rich contextual test‐bed representation for understanding of the semantic attributes of emails has been devised. The event‐ based emails have traditionally been studied based on simple structural properties. In this paper, we present a novel approach by first representing such class of emails as graphs, followed by heuristically applying graph mining and matching algorithm to pick templates representing contextual and semantic attributes that help classify emails. The classification templates used three key event classes: social, personal and professional. Results show that our graph mining and matching supported template‐based approach performs consistently well over event email data set with high accuracy.