Modality and scale at AirMed
Nathan C. Phillips, Kevin M. Leander · International Conference of Learning Sciences · 2010
In this paper, we report on findings from a study of the uses of multiple resources available for conducting time-sensitive and complex spatial navigational work in a technology-intensive environment. The site of our study is the flight communications center (FlightCom) at a large hospital (Hampton Hospital). We call the flight program at this hospital AirMed. FlightCom personnel coordinate the operations of four AirMed helicopters, one fixed-wing aircraft, and neonatal ground ambulances, creating what Suchman (1997) called a center of coordination. These modes of medical transportation service an area within 900 miles of the hospital.