The New Eye of Government: Citizen Sentiment Analysis in Social Media
R. Arunachalam, Sandipan Sarkar · 2013
Several Governments across the world are trying to move closer to their citizens to achieve transparency and engagement. The explosion of social media is opening new opportunities to achieve it. In this work we proposed an approach to monitor and analyze the citizen sentiment in social media by Governments. We also applied this approach to a real-world problem and presented how Government agencies can get benefited out of it. 1