Claims Maps: Treasure Maps for Scenario-Based Design
Shahtab Wahid, D. Scott McCrickard · 2006
Abstract: Design representations express the state of a design with respect to a followed design procedure. Scenario-Based Design (SBD) is an HCI usability engineering process that leverages claims, knowledge units encapsulating tradeoffs associated with design features. HCI students need to express the concepts and rationale in their interface design related to SBD, but the lack of a design representation and tool inhibits expressing key details. We present claims maps as a representation to show the connections established between claims as a result of the SBD process. An evaluation in a introductory course shows students can identify claim types, associate system goals to features, gain insight into potential evaluation plans, and do find greater utility in using claims maps.