Methods for understanding the mobile user experience
Charlotte Magnusson, Kirsten Rassmus-Gröhn, Delphine Szymczak · Lund University Publications (Lund University) · 2010
Evaluating the user experience is often done in a laboratory. Methods for observing what happens in the wild are nonetheless being employed because they bring results that the traditional methods of evaluation do not yield. In this paper we describe and discuss methods used at our lab for understanding the mobile user experience. These methods range from quantitative to qualitative evaluation, and encompass diverse aspects of the design process. Finally we argue the need for combining different methods to obtain a better picture of real mobile usage.