Customer requirements specifications for system administrators
Hal Miller · ;login:: the magazine of USENIX & SAGE · 2005
Wherther you are trying to find your way around a site, reviewing for a potential rework of your present organization, or planning for a new project, sometime during your career you will probably be faced with having to pin down a set of formal customer requirements. Informally, you face it every day, but most of us deal with that by the sea of the pants. Formal specificationis much more involved and takes some planning in itself.