Case studies in human information behaviour in smart urban spaces
Hannu Kukka · 2012
This dissertation aims to uncover emerging practices in how people seek information while on the move in augmented urban spaces. The backdrop for a majority of the work presented here is the City of Oulu in Finland, where we have installed a variety of new ubiquitous computing infrastructure and services including, among others, a network of large interactive public displays called UBI-hotspots. The hotspots serve as a versatile platform on top of which new types of services can be developed, deployed and tested in an authentic urban setting with real, noncoached users and a sufficiently long timespan to truly evaluate the impact of such services on the everyday life and practices of the city and its citizens. The case studies presented in this dissertation aim at understanding the effect of such highly visible additions to the urban space from the point of view of human information behaviour. I seek to understand the underlying information seeking strategies people employ while foraging the hotspots for information, and the types of information people see as valuable while attending their daily business in the downtown area of the City. Questions such as how do people utilize the new sources of information in their daily information seeking tasks, and what is the preferred medium for information delivery, are addressed. The theoretical framework for the studies is derived from both ubiquitous and urban computing, and from the field of human information behaviour research. The main findings of the presented studies indicate that people have adapted the new infrastructure and services as parts of their daily information seeking tasks. The detailed usage data logged by all hotspots provide insight into the browsing habits of users, and analysis of intersession navigation show that various latent strategies of information seeking exist. Further, findings indicate that there is a clear difference between the types of services people perceive as useful prior to using the hotspots, and services that people actually use on the hotspots. Also, findings indicate that people are willing to download information items from the hotspots to their mobile devices for later reference, thus adding information to their personal information repository.