A Service Quality Enhancement through Enhanced Service Selection and Timeliness of Communication
Aziz Nasridinov, Kyoungwook Kim, Jeong‐Yong Byun · 한국정보과학회 학술발표논문집 · 2009
Web services provide the possibility of dynamically integrating distributed service components scattered over the Internet to fulfill sophisticated business demands. However due to today’s wide variety of services offered to perform a specific task, it’s essential that users are supported in the eventual selection of appropriate services. An example of web services for which selection of appropriate service will be crucial is Auto Repair Services. Since, working quality of Auto Repair Services tightly depends on Auto Part Shops, selecting proper service from a variety of Auto Part Shops would be result of delivering high-quality service and minimizing Auto Repair Service customer’s waiting time. In this research to assist selecting proper service, we present ontology-based Functional-Level Mediator and illustrate its usage in matching customer’s and web service’s goals. Five matching cases have been analyzed and results from experiment have been shown. Also, by constructing composition of Multi-web services for the purchase order management scenario of Auto parts through the BPEL, we have significantly minimized customer’s waiting time at Auto Repair Service.