Adversarial collaboration through shared representations
Pär-Ola Mikael Zander, Ellen Christiansen · VBN Forskningsportal (Aalborg Universitet) · 2010
This paper is about adversarial collaboration through shared representation, and its empirical basis is data from citizens and their interaction with local government. The eGov+ research project deals with the design of service applications that support the collaboration between municipal caseworkers and citizens applying for some sort of benefit or permission using the Internet to a great extent.. By analyzing the case and drawing on literature about adversarial collaboration, we present a tentative design framework. This framework presents the key dimensions to consider when a designer is aware that the users are likely to collaborate adversarially, mediated by one or several shared representations.