How usability testing can aid the development of online documentation
Mark Simpson · 1990
Over the past five years, usability testing has become a more accepted part of the software development process as writers, managers, and programmers recognize the need for evaluating their products from the user's point of view. As the application of usability testing has grown, so has the interest in procedures and methods. One indication of that is the number of presentations on usability testing at conferences and the increased number of publications on usability testing. Last year, for instance, an entire issue of the IEEE Transactions on Technical Communications devoted to usability testing. As Ramey (1989a) explains in that issue, “the question of whether to has yielded to the question of how to” (p. 207).