The Cognitive Work of Nursing
Catherine Marie Burns, Yukari Enomoto, Kathryn Momtahan · Medinfo 2007: Proceedings of the 12th World Congress on Health (Medical) Informatics; Building Sustainable Health Systems · 2007
To build effective and sustainable health care systems, the design of these systems must be informed by an accurate understanding of how healthcare workers do their jobs. We show how we used this technique to develop requirements for a mobile decision support system for telephone triage. Finally we discuss the opportunities and challenges inherent in applying CWA to the design of healthcare systems.