The influence of prior on-premise use on the confirmation and perception of infrastructure-specific system quality: An empirical study
Sebastian Walther, Torsten Eymann, Boris Otto, Christoph Buck, Gaurang Phadke · Multikonferenz Wirtschaftsinformatik · 2014
The paper examines the role of prior on-premise enterprise systems use on the confirmation and perception of the infrastructure-specific system quality of cloud enterprise systems. The research model is built on expectation-confirmation theory conceptualizing and interlinking the different elements of system quality which differ strongly between on-premise and cloud solutions. To answer the research question, an empirical study using survey-methodology was conducted. The data was analysed using SmartPLS. Results show that most of the confirmation can be explained through SaaSspecific system quality. In addition, we identified a significant relationship between past experience with on-premise and confirmation.