Facing the dark side of life: The challenge of addressing users’ fears in interaction design
Victor Kaptelinin · Electronic workshops in computing · 2010
The paper argues that fear is a powerful factor of user experience, which is likely to have a general effect on utility and usability of interactive technologies. Currently interaction design lacks methods and concepts, which would allow the field to properly understand – and deal with – users’ fears. The paper presents a tentative exploration of the aims, challenges, and strategies of addressing users’ fears in interaction design.