A Multiagent System's Proposal for Chronic Patients' Relationship Management
Leandro Ramos da Silva, M. Ito · Medinfo 2007: Proceedings of the 12th World Congress on Health (Medical) Informatics; Building Sustainable Health Systems · 2007
This paper presents the proposal of a multiagent system development for the Chronic Patient Relationship Management (CPRM) model. This model is proposed with the purpose to increase the adherence from the patients to their treatment. The CPRM model is based on the Customer Relationship Managemen concepts, which intends to leave the information on all the communication channels available. The datawarehouse, datamining and Distributed Intelligence's concepts play an important role on the CPRM model, once that one of its propositions is to guarantee an effective patient's follow-up, inter-relating information that are dispersed in institutions' departments as well as amongst institutions. To support the CPRM model execution, multiagent system is proposed once it can enable the use of models and techniques to deal with the model's complexity. For this purpose, it will be given a general view of the proposed system's, which tends to apply concepts on solving complex problems and on intersystems integrations standardization for the model's success.