Beyond Efficacy: The Exemplar Librarian as a New Approach to Reference Evaluation
Brian Quinn · ThinkTech (Texas Tech University) · 1994
Offers a new approach to evaluating reference librarians, as well as a new standard of evaluation based on a study of exemplary reference librarians that was conducted via electronic networks. Characteristics of exemplary reference librarians relating to attitude, professional skills, and interpersonal skills are described. (Contains 28 references.)