Mobile Phone Usage by Low Literate Users
Pankaj Doke, Anirudha N. Joshi · 2015
We describe a qualitative study conducted using Contextual Inquiry of 60 low-literate users in India. For the purpose of this study, we define low-literate as those users whose education is equal or more than Standard Four and less than or equal to Standard Eight in the Indian State education system. Our users were recruited primarily from the contractual house-keeping staff of a very large Private Organization and an Educational Institute (42 Male, 3 Female), household help (3 Female), drivers (5 Male), guards (1 Male), shopkeepers (1 Male, 1 Female) and homemakers (4 Female). Our objective was to develop an understanding of information security issues in the context of the mobile phone, identification of problems and design ideas for design of interventions. Our methodology included Contextual Inquiry and Analysis with notes pertaining to User Statements, Task Breakdowns, Observations and Design Ideas. The notes across the study were consolidated using Affinity Diagrams.