Literature Review of Service Quality - Focused on Korean Research Papers -
양효석, Do Kyong Sung, Choon-Beon Yoo · Journal of the Korean society for quality management · 2008
As roles of service industry in economy rises, studies related with service quality were increased continuously. We review 131 papers domestic literatures was published from 2003 during the latest 5 years to 2007 and classify them on service industry, measurement model and research contents. Also, we analyze research contents and suggest future research issues in service management areas.